By selecting YES you agreeing to the terms listed below for your upcoming cleanings with Tidy Texans / Michigan Maid. 1. Price reevaluations. Tidy Texans reserves the right to reevaluate rates at any time based on the time it takes to perform our service and meet the client’s standards. We will monitor the actual cleaning time for the first 3 months of service and occasionally thereafter. Tidy Texans will contact the client to discuss possible price or service revisions if the cleaning time differs drastically from the original quote or estimate. 2. Deposits. We require a non-refundable deposit for all first-time cleanings. This will be charged when your first visit is scheduled and will be applied to your cleaning. In the event that you cancel the service after it is scheduled, we will retain the full deposit. Your deposit will be determined by your initial quote. 3. Reschedules. All reschedule requests must be made via Facebook Messenger or via text. Any reschedule request will apply only to the date that you specify during the request and will not affect your regular cleaning schedule. If you need to reschedule more than one cleaning, please advise us of that at the time of contact. If you skip a reoccurring cleaning, you will be charged a $50 catch up fee. If you skip two cleanings in a row, you will be charged the full, non-discounted price for the new catch up. 4. Cancellations. If you cancel or reschedule a service less than 48 hours before your original date, we will charge a $100 late cancellation fee to help compensate the cleaning technicians for loss of income. If your cleaning is scheduled for a Monday, we request notice of cancellation by 5PM. on the preceding Friday to avoid the fee. This is on a case by case basis and will be discussed with you directly during your cancellation. We are aware that things happen outside of your control and will make every effort to adjust accordingly. 5. Entry. Please make sure that we can enter your home, either by providing us with a key, a code, or having someone to open the door for us. If we cannot obtain entry into your dwelling, there will be a cancellation fee. This also implies work-at-home situations where we need to wait to clean due to calls or quiet orders. 6. The areas to be cleaned must be accessible without excess clutter or hazardous conditions. Indoor temperatures must also be appropriate for them to work safely. For this reason, be aware that in warm weather, our technicians may set the air conditioning down to 70 degrees Fahrenheit while working in your home; they will reset it to your preferred setting before they leave. 7. Surfaces. All surfaces (i.e marble, granite, wood etc.) are assumed sealed and ready to clean without causing harm. If there are any spaces that are not sealed or need special attention please alert us. 8. Pets. Your pets are important to us. For their safety as well as ours, please let us know how they should be handled. 9. Valuables. If you have valuables or heirlooms, including but not limited to any irreplaceable, collectable or expensive objects, it’s preferred that these items are secured and put away to avoid potential accidents. You are responsible for letting us know of any valuables that you prefer we not clean or handle. Please secure money, credit cards, and check books as well. We are not responsible for missing currency. 10. Lockouts. Lockouts deprive our cleaning technicians of their income. If you do not contact us to cancel a cleaning and the technician arrives at your home at the scheduled time and cannot gain entry or is denied access, we will charge you a lockout fee of the full cost of the cleaning to compensate the cleaning technician for their lost time. 11. You are responsible for notifying us if your glass shower door, faucets, or toilet are NOT 100% secure. If upon inspection we recognize that your shower door(s), toilet or faucet are not fully secure you will be notified of the risks immediately. At that time you have the option to decline service of that item or we can proceed with service. If the client decides to proceed with service client agrees not to hold tidy Texans nor its employees responsible if this results in the shower door, toilet, or faucet being damaged. tidy Texans is not responsible for any damage (water damage included) due to faulty and/or improper installation of any item. This includes but is not limited to any water damage caused by: toilet over flooding, loose or leaky faucets, water dispenser on refrigerator.